When you book a stay with us, you hand over a few personal details. We take that seriously. This page explains what we collect, why we need it, who sees it, and what control you have over it. No fine print tricks, just straight answers.

By using jostelhotels.com or booking through us, you agree to this policy. If anything here doesn't sit right with you, write to us before you book and we'll talk it through.

Who We Are

Jo'stel Hotels, operated by [legal entity name], is a hotel booking and hospitality management platform based in [city, state]. In this policy, "we", "us," and "Jo'stel" mean us, and "you" means anyone who visits our website, makes a booking, or contacts our team.

What We Collect

What you share with us directly:

• Your name, phone number, email address, and city or address
• Booking details such as dates, number of guests, room preferences and special requests
• Government ID details of guests at check-in (more on this below)
• Messages you send us on call, WhatsApp, email or our contact forms
• Reviews, feedback and enquiries about weddings, events, travel-agent tie-ups or listing your own property with us
• Details in job applications sent through our Careers page

What We Pick up automatically

When you browse our site, we may record your IP address, device and browser type, the pages you visit and how long you stay. This helps us fix what's broken and show you stays that are actually relevant.

What We Don't Ask For

We don't ask for your biometric data, health records, religion, or sexual orientation. If you mention something personal in a special request, such as an allergy or a mobility need, we'll use it only to make your stay comfortable and for nothing else.

Why We Use Your Information

• To confirm, manage and support your booking
• To share what the property needs to host you
• To send booking updates, reminders and receipts
• To answer your questions and sort out problems
• To prevent fraud and keep guests and properties safe
• To improve our website, listings and service
• To send offers and travel ideas you've agreed to receive
• To meet legal and regulatory requirements

Payments

When you pay online, your card, UPI, or net banking details go through our payment partner.. We don't store your full card number, CVV, or banking passwords on our servers. We only receive confirmation that the payment went through, along with the transaction reference.

ID Documents at Check-In

Properties are legally required to verify who is staying, which is why you're asked for a government photo ID. For foreign guests, details like passport and visa are also reported to authorities as the law requires. We or the property may collect and hold these documents for this purpose only. They are never used for marketing.

Who We Share Your Information With

We never sell your personal information. We share it only where it's needed:

• The property you book. They need your name, contact details, and booking information to host you.
• Service providers. These include payment processors, our cloud hosting and software tools, and communication tools for email, SMS, and WhatsApp. They can use your data only to do their job for us.

We will share information when the law requires it, such as for police verification, court orders, or government requests, or to protect someone's safety or investigate fraud.

A future owner. If our business is ever sold or merged, your information may move with it, and we will make sure it continues to be protected.

Cookies and Analytics

Cookies are small files saved on your device. We use them to keep the site working, remember your preferences, and understand which pages are useful. We use [analytics tools, e.g., Google Analytics] and [advertising or remarketing tools, if any]. You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do. Some third-party tools set their own cookies, and we don't control those. Their own privacy policies apply.

Offers and Messages

If you have given us your number or email, we may send you offers, new listings or travel ideas by WhatsApp, SMS or email. You can unsubscribe from emails using the link in the message, or tell us to stop on WhatsApp or SMS. Booking-related messages, such as your confirmation and reminders, will still be sent because they're part of the service.

How Long We Keep Your Information

We keep your information only as long as we need it for your booking, accounting and tax records, legal obligations and resolving disputes. [Insert retention period, e.g. booking records for X years, marketing contacts until you opt out, job applications for X months.] After that, we delete or anonymise it.

How We Protect It

We use secure connections (HTTPS), restricted access, and sensible security practices that follow the Information Technology Act, 2000 and the Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rules, 2011. Only people who need your information to do their job can access it.

No system anywhere is completely risk-free, and we won't claim otherwise. If there's ever a security incident that affects you, we will tell you and the relevant authorities as the law requires.

Your Choices and Rights

You are in control of your information. You can ask us to:

• Show you what we hold about you
• Correct anything that's wrong or out of date
• Delete your information, except what we are legally required to keep
• Stop sending you marketing messages
• Withdraw a consent you've given us

Write to us using the details at the bottom of this page. We'll respond within [X] working days. We may need to confirm it's really you before we act, to keep your information safe from impersonation.

Children

Our booking services are for people aged 18 and over. Children are welcome to stay with a parent or guardian who makes the booking, but we don't knowingly collect personal information from anyone under 18 on their own. If you think a child has shared details with us, let us know, and we will remove them.

If You Are a Property Partner

If you have asked to list your property with us, we will collect your business details, property information and contact details to review and manage your listing. Separate partner terms may apply, and this policy covers the personal information in them.

Links to Other Websites

Our site may link to other websites, such as payment pages, maps or social media. We're not responsible for their content or privacy practices, so please read their policies before sharing anything.

Changes to This Policy

We may update this policy as our services or the law change. The latest version will always be on this page with the date at the top. If we make a significant change, we'll let you know by email or a notice on the website.

Governing Law

This policy is governed by the laws of India, and any dispute falls under the courts at [Durgapur, West Bengal], as set out in our Terms & Conditions.

Talk to Us

Questions about this policy or your information? Reach out, and a real person will reply.

• Email: info@jostelhotels.com
• Phone / WhatsApp: +91 8348400180