Booking a stay should feel simple, and so should the rules around it. This page explains how Jo’stel Hotels works, what we promise you, and what we expect from you. Please give it a quick read before you book. If you use our website or make a booking, you’re agreeing to everything below.

Who We Are and What We Do

Jo’stel Hotels is a hotel booking and hospitality management platform. We list boutique hotels, resorts, farm stays, homestays, villas and apartments across West Bengal, Sikkim, the Darjeeling hills and a few other destinations. Some properties are managed by us directly, and others are run by our partners.

We make sure your booking is recorded properly and that you get the support you were promised. The stay itself, including the room, food, and facilities, is delivered by the property. That’s why a few terms below depend on the property you choose.

How Booking Works

A booking is confirmed only when we have received the required payment and sent you a confirmation by email or WhatsApp. Keep that message handy, because you will need it at check-in.

If you booked through a travel agent or another website, please check with us to confirm your reservation. Their terms apply to you as well, but if the two ever clash, ours come first.

If the payment isn’t completed by the due date mentioned in your confirmation, the booking is cancelled automatically, and the room goes back on sale.

Pricing and Payments

The rates on our website are per room, per night, unless stated otherwise. Taxes may or may not be included depending on the property, so check the final amount on the payment page before you pay.

Rates can change as availability changes, but the price you pay at the time of booking is the price you keep. If a technical glitch shows a wrong price, we will correct it. We will contact you first and give you the option to rebook at the right rate or cancel for a full refund.

You can pay by credit card, debit card, UPI, or net banking. Any charges added by your bank or payment gateway are outside our control. Please use only cards and accounts that belong to you.

Offers and Coupons

Promotional codes are our way of saying thanks, and each one comes with its own conditions, such as validity dates, minimum stay, or eligible properties. Offers can’t be combined unless we say so, and we may change or withdraw them at any time. A discount applied before the change stays valid for that booking.

When you share your phone number or email with us, you may receive booking updates and occasional offers on WhatsApp, email, or SMS. You can opt out whenever you like.

Check-In and Check-Out

Your confirmation mentions the check-in and check-out times for your property. Arriving early or leaving late depends on availability, and the property may charge extra for it.

At check-in, every adult guest needs a valid government photo ID (Aadhaar, passport, driving licence, or voter ID). Foreign nationals must carry a passport and a valid Indian visa. This is a legal requirement, not our preference, and a property can refuse entry without proper ID.

Guests under 18 must stay with an adult. The number of people staying should match what you booked. Extra guests are only allowed if the property approves it, and that may cost more.

Changes, Cancellations and Refunds

Plans change, and we get that. Each property has its own cancellation terms, shown on the listing and in your confirmation before you pay. Many of our properties offer free cancellation within a set window.

We may occasionally need to cancel a booking ourselves, for example because of a safety issue or an unexpected closure. If that happens, you will get a full refund or the option to move to another property.

Taking Care of the Property

Treat the place like you would want a guest to treat your own home. Some properties collect a refundable security deposit, and the amount is stated in your confirmation.

If something is already damaged or not working when you arrive, tell the property within 90 minutes of check-in, preferably with a photo. Otherwise, any damage found afterwards is assumed to have happened during your stay.

If something is broken or lost during your stay, we will deduct the repair or replacement cost from your deposit. If it costs more than the deposit, we will share the details in writing and ask you to cover the rest. After checkout, the property inspects the room, and any remaining deposit balance is returned.

House Rules

Most of our properties sit in quiet neighbourhoods, hill towns or farmland, so a little consideration goes a long way.

• Keep noise down, especially at night. Loud music in gardens, balconies, terraces or poolside areas isn’t allowed.
• Illegal drugs, unlawful activity and anything that puts others at risk are strictly prohibited. We’ll report it to the police if needed.
• Smoking, alcohol, outside visitors, and pets depend on the property. Check the listing, and if you’re bringing a pet, get approval first.
• Rooms are for stays only, not for commercial shoots, parties, or events unless we have agreed in advance.

Weddings, Events and Celebrations

Planning a haldi, mehendi, sangeet or a small get-together at one of our properties? Please speak to our team before you book. Events need separate approval, pricing, and sometimes permits, and we will guide you through all of it. Any event held without prior written approval can be stopped.

Extra Services

Meals, airport or station transfers, sightseeing, bonfires and similar extras are sometimes arranged through the property or local partners. They are usually charged separately and depend on availability. We help organise them, but the service is delivered by the vendor.

When Things Don’t Go as Planned

If something isn’t right, whether it’s cleanliness, a missing amenity, a broken geyser, or no hot water, please tell us within 12 hours of check-in. Call or WhatsApp us on +91 8348400180 and share a photo if you can. Reaching us early gives us a real chance to fix it while you’re still there.

If a property can’t honour your booking because of overbooking or a last-minute problem, we’ll find you a comparable stay nearby. If we can’t, you’ll receive a full refund.

Our Responsibility

We work hard to show accurate photos, descriptions, and amenities. Still, properties change, and a few details such as room size, view, or a facility may differ slightly from what’s shown.

We aren’t responsible for accidents, injuries, theft or loss of belongings during your stay, or for problems caused by guests, third parties or events beyond our control. Where we are found responsible for a problem with our service, our liability is limited to the amount you paid for that booking.

Your Information

We collect the details we need to process your booking and keep your stay safe. We keep this information confidential, follow the Information Technology Act, 2000 and the related rules, and never sell your data.

Using Our Website

Everything on this site, including text, photos, logos and design, belongs to Jo’stel Hotels or its partners. Please don’t copy, scrape, or reuse it without written permission, and don’t try to interfere with how the site or its booking system works. Our site may link to other websites, and we aren’t responsible for what you find there.

Reviews and Feedback

We love hearing from you. Anything you submit, such as a review, suggestion or idea, may be used on our website or marketing without payment, as long as it doesn’t carry your private details. Please keep reviews honest and free of abusive or misleading content.

Booking Transfers

A booking is made for you and can’t be sold or transferred to someone else unless we approve it in writing.

Updates to These Terms

We may update these terms from time to time. The latest version on this page is the one that applies, along with the date at the top. Using the site or booking after an update means you accept the changes.

Disputes and Governing Law

We would always rather talk things through first. If an issue can’t be settled that way, it’ll be resolved under Indian law, through arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996.

Talk to Us

Questions, complaints, or feedback? Reach out and a real person will get back to you.

• Email: info@jostelhotels.com
• Phone / WhatsApp: +91 8348400180